1. What is the delivery process?
We’re meticulous about our customer experience and delivering only the best to you. Once our system processes your order, your products are inspected thoroughly to ensure they are in a perfect condition. After they pass through the final round of our internal quality check, they are packed and handed over to our trusted delivery partner.
Our delivery partners then bring the package to you at the earliest possible. In case, they are unable to reach your provided address or be there at a suitable time, they will contact you to resolve the issue.
2. Where all do you deliver across India?
We deliver all across India and are expanding our base to make Elenblu available in every town across the length and breadth of the country shortly.
3. Do you deliver worldwide?
Unfortunately, we currently only cater to India, but are expected to reach foreign shores in the next few years.
4. How are the items packaged before sending out?
Packaging for us is serious business. We package our products in boxes with love, covering them in layers of bubble wrap and plastic, while fragile items like bottles are safely secured with additional bubble wrap.
5. Will I be notified when my order has been shipped for delivery?
We’re just as excited as you about getting the products to your doorstep. You can track your order under the ‘My Orders’ section of your account on the Elenblu website. Once your order has been dispatched, you will also receive an SMS and email with the details of the tracking number and the courier company that is processing your order. Use the tracking number to track the status of your package on the respective courier company’s website. Happy shopping!
6. How can I track my order?
Once your order has been dispatched, you will receive an email with the details of the tracking number and the courier company that is processing your order. You can track the status of your package within 24 hours after your order is dispatched from our warehouse.
Following are some of our trusted courier partners:
7. What is the estimated delivery time? Are there any speed deliveries?
We dispatch most orders within 1-4 business days (excluding Sundays and public holidays)
8. Are there shipping charges?
To make sure you get the best delivery experience, we’ve tied up with some of the best couriers with standard shipping charges for most addresses.
A flat Rs.60 charge is applied to all orders below Rs.499, while there is free shipping for all orders above Rs.499.
9. Is there an option of gift wrapping in case my order is a present?
Currently this option is Not Available.
10. Do you have any retail stores?
We currently are focused on creating a memorable e-retail experience and do not have any retail stores.